My monitoring device shows as online, but I am unable to play the footage. What should I do?

1. Ensure you are using the latest version of the app and that you have a stable internet connection.

2. Tap the Edit button next to the device in the device list to open the device connection settings.

3. In the connection settings, if IP Connection is selected, disable it and Save the settings.

4. Return to the preview screen, and you should now be able to view the live feed of the monitoring device.