To fix this issue, you need to reduce the frame rate of the camera by accessing the camera's OSD Menu.
Follow these steps:
Right-click on the channel and select PTZ Control.
Double-click the 360° rotate button. This will open the OSD Menu.
Use the Up/Down buttons to navigate through the OSD Menu. Go to Video Settings and press the 360° rotate button to enter the settings.
Navigate to Standard and use the Right/Left buttons to change the frame rate to 12.5fps (5MP 12.5).
Press the Down button to select Return and press the 360° rotate button to go back.
Navigate to Save & Exit by pressing the Down button. This will save the settings, and the channel will start displaying the video feed.
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