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HOME > SUPPORT > FAQ

FAQ

  • Q:

    I forgot my App(CloudSEE Int’l Pro, SOOVVI Int’l) account’s password and I cannot login App. What shoud I do?
  • Q:

    I think my 4K camera(8MP camera JVS-N430K-SDL and JVS-N410K-SDL) preview resolution is not satisfactory. Is there any way to improve it?
  • Q:

    I forgot my NVR/XVR password and the device is not showing the error code on the login screen. How can I reset the password of these devices?
  • Q:

    Video backup file is not working in Media Player or VLC Player. How can I play the backup video footage?
  • Q:

    Why IP Cameras automatically removed from PoE NVR after adding?
  • Q:

    What bandwidth required for remote monitoring Jovision devices?
  • Q:

    Can I unbind my device from the app by myself?
  • Q:

    How to add an ONVIF IP Camera into my NVR?
  • Q:

    What should I do when analog cameras not working at night?
  • Q:

    My NVR/XVR is freeze on the boot screen. How to solve this?
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