First, make sure there is proper internet connectivity to the device. Check the ethernet cable as well as the RJ45 connector fault. If the cable is good and there is proper internet connection, check the device network settings.

For CloudSEE1.0 device

1. Disable DHCP if enabled.

2. Set DNS to 8.8.8.8

3. Change port from 9101 to 10020.

4. Save settings and reboot the device.

   
   

For CloudSEE2.0 device

1. Disable DHCP if enabled

2. Set DNS to 8.8.8.8

3. Save settings and reboot the device.

   
   

Make sure you are using the latest version CloudSEE Int’l Pro app. If this not solve the issue, contact us at support@jovision.com